Customer Support

We are here to help you automate and grow your business.

1. How to Reach Us

Our dedicated team is ready to assist you with setting up your WhatsApp Business API, training your AI, or connecting third-party integrations. Please reach out to the appropriate email below for the fastest response:

General & Sales Inquiries

For pricing details, custom enterprise plans, partnerships, or billing questions.

info@ariesai.in

Technical & Customer Support

For onboarding help, API setup, AI chatbot training, webhook configurations, or dashboard bugs.

support@ariesai.in

2. Support Hours & Response Times

Standard Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST.
Response Time: We review all requests continuously. You can generally expect an email response within 2 hours during standard operational hours.
Priority Support: Active Pro and Enterprise plan subscribers receive priority handling, including dedicated SLA guarantees and access to direct WhatsApp support agents.

3. Self-Serve Resources

Before reaching out, we suggest checking the following quick resources available on our platform:

Browse the Frequently Asked Questions (FAQs) section on our landing page for answers to general setup and platform compatibility questions.
Once logged into the Aries AI Dashboard, visit the Help Center panel for complete step-by-step video tutorials and connection walkthroughs.